Refund policy
Every item is made just for you. Our tees and hats are printed on demand after you order, so we can't take returns or exchanges for buyer's remorse, wrong size, or a change of heart. Please check the size chart before you order.
We'll make it right if we got it wrong. If your item arrives misprinted, damaged, or defective, or you got the wrong item or size from what you ordered, email Mr.Toasty@therapytoaster.com within 30 days of delivery with:
- your order number
- a clear photo of the problem (and of the label, for a wrong size)
Once we've reviewed it, we'll send a free replacement or a full refund to your original payment method, whichever you prefer. You won't need to send the item back unless we ask.
Lost packages. If tracking shows your order hasn't moved for a long time, or it says delivered but never arrived, email us and we'll work with the carrier to sort it out. Orders lost because of a wrong address entered at checkout can be reshipped at your cost.
Cancellations. Production starts fast. Email us as soon as possible. If your order hasn't gone into production yet, we'll cancel it and refund you in full. Once it's printing, we can't cancel it.
Refund timing. Approved refunds go back to your original payment method. How long it takes to show up depends on your bank or card issuer.
Nothing in this policy limits any rights you have under the law where you live.